Mercure Brisbane King George Square

Check-in - as I am an Accor member, we were able to do an early check-in prior midday. Concierge - staff went the extra mile to look for car rental companies on our behalf as we shared that we encountered problems in picking up our rented car from the airport. Cleaner - she was respectful and trustworthy, as all our items remained in place even though she went inside to clean the room while we are away. Room - we were assigned a nice room on the 10th floor with view of the King George Square Lifts - there were three lifts and all are perfectly working and fast, which helped lessen the wait times. Complimentary drink - it was made special by not only offering plain cold water; there were two chilled options to choose from, perfect for the warm temperature upon our arrival. Valet service - the car was taken care of and we were able to return it without any scratches or other issues from the owner.

I loved that after letting them know that we were celebrating our belated 18th Wedding Anniversary. They gave us a plate of complimentary Dessert and a card to wish us for our Anniversary. They also gave us the highest floor on the 15th. We loved all of these about Mercure King George: 1. Close proximity to Queen Street and the King George Square. 2. The rooftop bar and the pool was amazing. 3. Staff were friendly and very approachable and helpful. 4. The room was really clean and the bed was really comfortable. 5. The Buffet breakfast was really good too.

Large buffet breakfast very good, though not all items were available every day. Room view was excellent ( 9th floor) Staff friendly and helpful. Liked practical items in the room, like the iron, ironing board, drinking glasses, tea, coffee &milk in fridge. Tissues appreciated ( some Hotels no longer provide such essentials) Cost during school holidays, included breakfast, was pretty reasonable.

We stayed 8 nights and receptionist upgraded us to Pullman hotel at the same location. My wife has back injury and the bed is hard enough to comfort her. Location is also best. I can just walk to business/shopping center and city central.

The location was fantastic. Close to public transit, shopping and food. The room was spacious and had everything I needed. Rooftop bar is a great place to have a drink in the evening. Housekeeping did a great job of restocking the tea I liked.